At Gemfinity India, safeguarding your privacy and ensuring the security of your personal information is our top priority. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our website or make purchases from us.
Collection of Information
When you place an order on our website, we collect personal information such as your name, email address, shipping address, and payment details. This information is essential for processing your orders and ensuring timely delivery.
Use of Information
We utilize your personal information to process orders, provide order updates, and offer customer support. Additionally, we may use your email address to send promotional offers and updates about our products and services. You have the option to opt out of these communications at any time.
Protection of Information
Your privacy and security are paramount to us. We employ robust security measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. Our website utilizes encryption technology to secure sensitive data during transmission.
Exchange and Returns
We offer an 80% buyback and 100% exchange policy on all our products. However, exchange and returns are subject to the condition that you have recorded a video while opening the delivery package, as per our policy. Please refer to our Exchange and Returns Policy for detailed information.
Certificates and Billing
Gemfinity India provides GIA and IGI certificates with all our diamonds to guarantee authenticity and quality. Furthermore, we issue GST bills for all purchases made from us. Please note that a 3% GST charge is applicable on rings, while a 1.5% GST charge applies to loose lab-grown diamonds, in accordance with Indian tax regulations.
Delivery Insurance
For metropolitan cities, every delivery is insured to ensure the safe arrival of your purchases.
Quality Assurance
We pride ourselves on offering the finest quality lab-grown diamonds certified by GIA and IGI, providing you with peace of mind and confidence in your purchases.
Compliance with Indian Law
Gemfinity India operates in full compliance with all relevant laws and regulations in India. We uphold your rights under the Indian Constitution and are dedicated to maintaining a secure and trustworthy shopping experience for our customers.
For any queries or concerns regarding our Privacy Policy, please don’t hesitate to contact us.